Veterinary telehealth is the all-encompassing umbrella term used to describe any situation where technology is used in the remote exchange of veterinary health information.
Veterinary telemedicine is a subcategory of veterinary telehealth that involves the use of digital communication technology to undertake remote consultation to improve the clinical health status of the patient. In parallel with the advancement of digital communication technologies, veterinary telehealth continues to develop and expand.
Teletriage is the safe, appropriate, and timely assessment and management (immediate referral to a veterinarian or not) of animal patients via electronic consultation with their owners. A diagnosis is not rendered. Conversations may also include the exchange of other types of data, such as remote monitoring and artificial intelligence (AI)-assisted diagnostics). Data exchange may or may not involve a “consultation” and may or may not improve the animal’s clinical health status (although in most cases that would be the goal).
The increased demand for and implementation of veterinary telehealth services presents both opportunities and challenges for veterinary professionals, clients, and patients alike.
Telemedicine can provide benefits to animal welfare, in reduced costs and in ease of service where owners cannot travel, where there are shortages of veterinarians and in remote areas.